Have Your Say
The Pall Mall Surgery is committed to ensuring our work is with our patients and community in mind, we are always keen to hear the feedback from our patients, good or bad. Complete the below survey.
Join our Patient Participation Group (PPG)
Our Patient Participation Group (PPG) helps us understand the needs and experiences of our patients. The group works with the GP practice to help improve services and support the needs of our community.
Members of the PPG help by:
- reviewing patient feedback and complaint trends
- suggesting topics for discussion and service improvements
- supporting patient education events and activities
We welcome ideas and feedback from all patients and carers registered at the practice.
Who we are looking for
We want our PPG to reflect the different people who use the surgery’s services. We are especially interested in hearing from people who are currently under-represented in the group, including and not limited to:
- parents of young children
- people from ethnic minority communities
- LGBTQ+ people
- people living with disabilities
You do not need any special experience to join.
Meetings
The group meets once a month for about 1 hour.
You can attend:
- in person at the practice, or
- online using Microsoft Teams
If you cannot attend meetings, you can still take part as a virtual member. Virtual members share their views by email or online.
How to join
If you would like to become a member of the Patient Participation Group, please email:
Or use our sign up form here
We hold regular PPG meetings within our practice premises.
The last PPG Meeting was in January 2026 : Minutes January 2026
Previous meeting:
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet – including ordering prescriptions and viewing booked appointments.
Online consultations allow you to input information so your doctors can triage your concerns and offer the right care. Once completed we will get back to you within 2 working days, if not sooner.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet – including ordering prescriptions and viewing booked appointments.
Online consultations allow you to input information so your doctors can triage your concerns and offer the right care. Once completed we will get back to you within 2 working days, if not sooner.
Helpful links to guides from the NHS
NHS
HEALTH A to Z
Guide to conditions,symptoms & treatments
NHS
LIVE WELL
Advice, tips and toolsfor health & wellbeing
NHS
MEDICINES GUIDE
How medicine works& possible side effects
NHS
care & support
Options & where toget the best support
Know who to turn to for your healthcare
We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.
NHS 111 is available 24 hours
a day, 7 days a week.
If it is an emergency call 999.
PHARMACIST
When you need healthcare advice or help with medicines
OPTICIAN
Sudden loss of vision. Blurred vision. Painful or red eyes?
DENTIST
When your mouth or teeth need urgent attention
NHS OUT-OF-HOURS
When your GP and local pharmacy are closed
MINOR INJURY
You will usually need a GP referral, except in an emergency.
ACCIDENT & EMERGENCY
When an illness or injury is serious or life-threatening
DID YOU KNOW?
If you’re feeling under the weather but aren’t sure what it could be, an online symptom checker can help you identify whether you need to seek immediate medical attention.
