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Online Services


If you need clinical assistance please use EConsult.  The eConsult will be clinically triaged by a General Practitioner and you will then be contacted with an outcome. Please be accurate with your symptoms to ensure the system can process the information you supply and help us to provide the most suitable outcome.  

If your appointment is to see a nurse for Wound Management, Smear, Child Imms, Adult Imms, Annual Reviews, Ear Syringe, Removal of Sutures, Blood Pressure, Family Planning please contact the surgery by phone to make your appointment.

Please note, eConsults will be available for completing 6.30am - 6.30pm Monday to Friday.

Click below to get started.


You can use the NHS app to view your medical records, tests results, and order medication. Download the NHS App (available free from the IOS store or Google Play Store) register and once live you will have access to all of your  information, including your Covid Pass.


In response to the Corona Virus Pandemic it is safer for everyone to minimise face-to-face contact. AccuRx Fleming is a web-based tool that healthcare providers can use to send you an SMS text message or hold a video consultation. Video consultations are safe, secure and are not recorded. It is NHS-approved. You do not need to download anything. You will receive an SMS text message with a link to click on, and you will be connected. You will need a smartphone either with WiFi/3G/4G connection. Your Internet Browser needs to have your phone’s microphone and camera enabled. Please click on the link for an example of how video consultations are done


SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication. Please be advised that when pre-booking an appointment you can only book one appointment at a time.  Thank you. (On Line appointment requests are currently not available, apologies for any inconvenience that this may cause.)

If you require any of our leaflets in an easy viewing format please let us know so we can make the necessary arrangements for you.

To Use SystmOne On-line please follow the link via our practice website (the app. does not show all information available) - Thank you

SystmOne Patient On-Line Access Registration Form


See a GP online over secure video, from home or work - on your smartphone, tablet or PC.  As part of our commitment to improving access for our patients we will be using Q doctor to enable video consultations with GPs.  This means for certain conditions you can see a GP from home or work without having to come to the surgery.  Simply call the surgery to get an appointment code then book your video consultation online! 

You will need to register first before you can use this service.  Why not do this today so you're already set up for when you do want to book an appointment. 

Please click on the links below :

Q Doctor Poster

Q Doctor Information Leaflet for patients

Repeat PrescriptionsManage your Repeat Prescriptions
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Access all Areas

Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment, accessing Medical Record Viewer or ordering a repeat prescription you can now do both without leaving your home. 

Test Results

Pall Mall Surgery no longer gives out test results over the phone or via appointments. 

You will be contacted by the surgery should there be a need. However, if you wish to view your recent blood test results why not download the NHS App (available free from the IOS store or Google Play Store) register and once live you will have access to all of your recent test information. 

In the rare instance you do require further information about a specific test result please visit our website and contact us using the
administration option from our eConsult service.

(Site updated 03/08/2022)

Contact Details

Pall Mall Surgery

Contact Telephone

01702 482900
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website