The Pall Mall Surgery
AT THE HEART OF YOUR COMMUNITY

Welcome to the Pall Mall Surgery

Our top priority is to ensure you can access the healthcare services you need as swiftly as possible. We offer a variety of convenient avenues for you to connect with healthcare professionals, explore self-care options, obtain prescriptions, and access a range of care and support resources and contacts. These alternatives can provide faster assistance compared to calling the surgery directly. Please select the option that best suits your needs from the choices below.

EMMA AI UPDATE

We appreciate your patience as we introduce our new AI receptionist EMMA system. During this transition, you may experience slight delays or minor changes in how your enquiries are handled while our team completes staff training and system integration.

Our goal is to improve your experience by making it easier and faster to access the support you need. In the meantime, please bear with us as we fine-tune the system.

Thank you for your understanding and continued support.

NHS APP

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet – including ordering prescriptions and viewing booked appointments.

NHS App appleNHS App

econsult logo

Online consultations allow you to input information so your doctors can triage your concerns and offer the right care. Once completed we will get back to you within 2 working days, if not sooner.

eConsult websiteeConsult info

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet – including ordering prescriptions and viewing booked appointments.

NHS App apple store NHS App Google store

eConsult logo

Online consultations allow you to input information so your doctors can triage your concerns and offer the right care. Once completed we will get back to you within 2 working days, if not sooner.

eConsult websiteeConsult info

 

 

Leave us a Google Review here.

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Please tell us about your experience using EMMA AI with our Feedback Form

Helpful links to guides from the NHS

Guide to conditions,
symptoms & treatments
Advice, tips and tools
for health & wellbeing
How medicine works
& possible side effects
Options & where to
get the best support

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

NHS 111 is available 24 hours 
a day, 7 days a week.
If it is an emergency call 999.

 


PHARMACIST

When you need healthcare advice or help with medicines

OPTICIAN

Sudden loss of vision. Blurred vision. Painful or red eyes?

DENTIST

When your mouth or teeth need urgent attention

NHS OUT-OF-HOURS

When your GP and local pharmacy are closed

MINOR INJURY

You will usually need a GP referral, except in an emergency.

ACCIDENT & EMERGENCY

When an illness or injury is serious or life-threatening

DID YOU KNOW?

You can access NHS services through the free NHS App 24 hours a day, 7 days a week. Access is quick and secure and allows patients to book appointments and order repeat prescriptions without the need to be held in a queue by busy practice telephone lines.

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