Policy Downloads

Please see our key statement indicators below that reflect the ethos of our Practice philosophy:

• Quality patient care is our key driving motivation.
• Consider patients’ requests from their perspective.
• We will work collaboratively with other agencies in our locality.
• We use first names in communicating with all our staff.
• Staff views will always be considered / respected.
• Staff should be encouraged and supported to develop skills useful for the Practice.

At The Practice

• Click here – Chaperone Policy
• Click here – Safeguarding Adults Policy
• Click here – Safeguarding Childrens Policy
• Click here – Zero Tolerance
• Click here – Consent

Data

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

For more information on how we use your health records please open or download the leaflet below:

• Click here – How we use your Health Records
• Click here – Patient Consent for Email and Text Message Communication

Data Opt Out

The Pall Mall Surgery is compliant in the National Data Opt Out Programme, which gives patients the choice to opt out of data being shared between other health organisations.

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

• improving the quality and standards of care provided
• research into the development of new treatments
• preventing illness and diseases
• monitoring safety
• planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, Click here – Your NHS data matters

On this web page you will:

• See what is meant by confidential patient information
• Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
• Find out more about the benefits of sharing data
• Understand more about who uses the data
• Find out how your data is protected
• Be able to access the system to view, set or change your opt-out setting
• Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
• See the situations where the opt-out will not apply

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

• Click here – Privacy Notice
• Click here – General Data Protection Regulation (GDPR)
• Click here – General Data Protection Regulation Information for Adults
• Click here – GDPR Information for Children – (pdf download)
• Click here – Practice Fair Processing & Privacy Policy

Patient Rights

Compliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. We will aim to respond to your complaint within 28 days and will always inform you if there is a delay in responding to you.

To make a compliment or pursue a complaint please contact the Practice Manager (Jane Coldicott) who will deal with your concerns appropriately [email protected]. Further written information is available regarding the complaint’s procedure from reception, or via the link below.

Alternatively, Members of the public who wish to make a complaint about primary care services to the commissioner, can contact Mid and South Essex integrated care board.

The contact details are as follows:

• Telephone: 01268 594444
• E-mail: [email protected]
• Writing to: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG

Additional Information

• Click here – Practice Charter
• Click here – Statement of Purpose West Locality Group
• Click here – Statement of Intent