Our care navigators have the skills and knowledge to assist with signposting and support. They are vital to the smooth running of the practice.
The role of our Care Navigators has changed since moving to a total triage system. The team work closely with our triage doctors to provide outcomes to patients who have completed an eConsult, by allocating the queries to the triage doctor and contacting patients who need to be booked for an appointment.
For those who are unable to complete an eConsult online, the care navigators are here to help, either over the telephone, or in person.
To enable doctors to understand symptoms and specific needs the care navigation team gather data. We understand that the questions can sometimes appear long winded. However, they have been written by clinicians and are essential for us to access your needs correctly.
The team also help with queries, registrations and booking routine nurse appointments. They work tirelessly to answer calls and provide our front of house assistance.
Sarah Bowhay
Patient Experience Lead
Katherine Redburn
Digital Triage Lead
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet – including ordering prescriptions and viewing booked appointments.
Online consultations allow you to input information so your doctors can triage your concerns and offer the right care. Once completed we will get back to you within 2 working days, if not sooner.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet – including ordering prescriptions and viewing booked appointments.
Online consultations allow you to input information so your doctors can triage your concerns and offer the right care. Once completed we will get back to you within 2 working days, if not sooner.
Helpful links to guides from the NHS
NHS
HEALTH A to Z
Guide to conditions,symptoms & treatments
NHS
LIVE WELL
Advice, tips and toolsfor health & wellbeing
NHS
MEDICINES GUIDE
How medicine works& possible side effects
NHS
care & support
Options & where toget the best support
Know who to turn to for your healthcare
We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.
NHS 111 is available 24 hours
a day, 7 days a week.
If it is an emergency call 999.
PHARMACIST
When you need healthcare advice or help with medicines
OPTICIAN
Sudden loss of vision. Blurred vision. Painful or red eyes?
DENTIST
When your mouth or teeth need urgent attention
NHS OUT-OF-HOURS
When your GP and local pharmacy are closed
MINOR INJURY
You will usually need a GP referral, except in an emergency.
ACCIDENT & EMERGENCY
When an illness or injury is serious or life-threatening
DID YOU KNOW?
If you’re feeling under the weather but aren’t sure what it could be, an online symptom checker can help you identify whether you need to seek immediate medical attention.