Friends & Family Monthly Results

NHS Midlands and East want you to have the best possible experience of care.  The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. 

It is based on one simple question :

'We welcome patient feedback to tell us what we are doing right and what we can improve.  Thinking about our practice, overall, how was your experience of our service?'

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve.  Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.

 https://www.iwantgreatcare.org/gpsurgeries/dr-nagle

 

RESPONSE CODE

MONTH OF : July 2022

TOTAL AMOUNT OF RESPONSES : 1

AMOUNT

FFT001

THE NUMBER OF RESPONSES TO THE fft QUESTION IN THE RESPONSE CATEGORY : ‘Very Good’ FOR THE MONTH

1

FFT002

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Good’ FOR THE MONTH

FFT003

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Neither good nor poor’ FOR THE MONTH

FFT004

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Poor’ FOR THE MONTH

FFT005

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Very Poor’ FOR THE MONTH

FFT006

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘DON’T KNOW’ FOR THE MONTH

 

FFT007

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘HANDWRITTEN’ FOR THE MONTH

FFT008

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘TELEPHONE CALL’ FOR THE MONTH

 

FFT009

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘TABLET/KIOSK’ FOR THE MONTH

 

FFT010

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ’SMS/TEXT MESSAGE’ FOR THE MONTH

FFT011

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘SMARTPHONE APP OR ONLINE’ FOR THE MONTH

 

FFT012

THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘OTHER’ FOR THE MONTH

 

Sample of comments given :

  1. Professional and very helpful. 


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