CALL 111 :

The NHS 111 Service has been introduced to improve the public’s access to urgent healthcare services.  NHS 111 replaces NHS direct, so that patients can access urgent healthcare, particularly when they have an unexpected, unplanned healthcare need.


NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones.


When to Use It :

You should use the NHS 111 Service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if :

·        You need medical help fast but it’s not a 999 emergency.

·        You think you need to go to A&E or need another NHS urgent care service.

·        You don’t know who to call or you need reassurance about what to do next.

·        For less urgent health needs, or you don’t have a GP to call.

·        If you need health information, contact your GP or local pharmacist in the usual way.


For immediate, life-threatening emergencies, continue to call 999.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website